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【代发售后问题】：烦请仔细阅读之后下单！
1.如产品有质量问题，请在收货24小时内处理（产品拍照通知客服）。如产品检测无任何质量问题，退回运费需要自己承担。质量问题运费先行垫付，拒收到付件，待收到货后邮费支付宝方式转账。
2.在收到货签收之前请务必核对数量，签收之后，发现短缺，损坏，概不受理。
3.我们在商品售出后无质量问题不退不换，亦不对产品的效果做为退换货理由，所有尺寸，颜色，请看清楚后购买.请拍下前慎重考虑。换货仅限质量问题,产品未使用前有明显质量问题，且未被人为损坏，请买家务必在收到商品24小时内提出退换货,过期不再受理。不接受者，请勿下单.
4.如厂家更改外包装,内物成分,气味，标签,不做提前通知，以收到实际物品为准，不得作为退换货理由。
5.【断货补货】由于商品流动性较快，部分货源可能会临时出现断货现象，如果您已付款，本公司会尽快全力补货。如确定已断货，我们将及时联系您并连同您汇款时的手续费一并全额退款给您，或者您也可以选择换购其它产品。
6.有任何问题请与我们旺旺或电话沟通，相信都会圆满解决，随意给出中差评，等同放弃售后，本店不提供任何售后服务。
【批发售后】：
1.如产品有质量问题，请在3个月内积累货品集中退回，退回邮费自理，补发邮费由我方承担。
2.非质量问题，请在收货7天内处理，退换货邮费自理，产品不能拆封使用过，不能影响二次销售。（重要：确保包装完好，未使用过，使用过我们概不受理）
All product packaging prioritizes the safety of the goods. If any damage occurs during transportation, it will be the responsibility of the store or third-party sellers.
All products come with a warranty service specified by the manufacturer in Australia (some products have international warranties; the specifics are determined by the manufacturer).
Can I modify my order?
You can make modifications before the order is shipped. Open the "Order Details" page and click on the "Modify Order" button in the top right corner. If there is no "Modify Order" button, the order cannot be modified.
How long does it take for out-of-stock items to be available?
You can find out the availability time of a product through the following methods: If the product page displays "out of stock," the specific arrival time of the product cannot be determined. You can use the "Arrival Notification" feature on the product page to receive a reminder when the item is in stock. You can also contact our online customer service to confirm the arrival time.
How do I cancel an order?
If the order is in an unshipped status, go to the "My Orders" page, find the order you want to cancel, and click the "Cancel Order" button.
Can I get an invoice?
All products sold on this website are genuine and come with a formal GST invoice. Invoice can be downloaded in the "My Orders" page.
How do I contact the seller?
On the product page, you can find the seller's information on the right side. Click the "Online Customer Service" button to chat with our customer service staff.
What if I receive fewer or incorrect items?
If you purchase multiple items in the same order, they may be sent in more than one package and may not be delivered simultaneously. We recommend that you wait patiently for 1-2 days. If you still haven't received the items, you can directly contact our online customer service for self-operated products or consult the third-party seller through the online customer service.
How long does it take for returns, exchanges, or repairs?
In general, if quality issues arise within 7 days of receipt, you can apply for a return or exchange. Warranties are RTB Warranty, meaning customers must return the faulty product to our workshop; we do not currently offer on-site warranty services. We will cover the shipping costs for eligible warranty returns or exchanges. If the product does not have after-sales issues or does not meet after-sales conditions, the customer will bear any inspection fees. If a technician is required to pick up the item and return it after completing after-sales service or repairs, we will charge a pick-up and delivery fee (Melbourne City and southeast suburbs: $30, north suburbs: $40).
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