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- FAQ
Be Tough. Be Ready.
For everything NAS, there’s IronWolf and IronWolf Pro — always on, always working.
Built for multi-user environments and high workload rates, these NAS hard drives are enhanced with AgileArray technology for optimal reliability and system scalability. IronWolf is deisgned for everything NAS. Get used to tough, ready, and scalable 24x7 performance that can handle multi-drive environments across a wide range of capacities.
Learn more about the Seagate IronWolf SATA 3.5" NAS Hard Drive Series HERE!
Optimised for NAS with AgileArray.
AgileArray enables dual-plane balancing and RAID optimisation in multi-bay environments, with the most advanced power
management possible.
Actively protect your NAS with IronWolf Health Management
focusing on prevention, intervention, and recovery.
High performance means no lag time or downtime
for users during workload traffic for the NAS. Seagate leads the competition with the highest-performing NAS drive portfolio.
Rotational Vibration (RV) sensors.
First in its class of drives to include RV sensors to maintain high performance in multi-drive NAS enclosures.
Range of capacities up to 16TB.
More capacity options means more choices that will fitwithin the budget. Seagate provides a scalable solution for any NAS use-case scenario.
Do more in multi-user environments.
IronWolf provides a workload rate of 180TB/year. Multiple users can confidently upload and download data to the NAS server, knowing IronWolf can handle the workload, whether you are a creative professional or a small business.
Designed for always-on, always-accessible 24×7 performance.
Access data on your NAS any time, remotely or on site.
1M hours MTBF, 3-year limited warranty
represents an improved total cost of ownership (TCO) over desktop drives with reduced maintenance costs.
All product packaging prioritizes the safety of the goods. If any damage occurs during transportation, it will be the responsibility of the store or third-party sellers.
All products come with a warranty service specified by the manufacturer in Australia (some products have international warranties; the specifics are determined by the manufacturer).
Can I modify my order?
You can make modifications before the order is shipped. Open the "Order Details" page and click on the "Modify Order" button in the top right corner. If there is no "Modify Order" button, the order cannot be modified.
How long does it take for out-of-stock items to be available?
You can find out the availability time of a product through the following methods: If the product page displays "out of stock," the specific arrival time of the product cannot be determined. You can use the "Arrival Notification" feature on the product page to receive a reminder when the item is in stock. You can also contact our online customer service to confirm the arrival time.
How do I cancel an order?
If the order is in an unshipped status, go to the "My Orders" page, find the order you want to cancel, and click the "Cancel Order" button.
Can I get an invoice?
All products sold on this website are genuine and come with a formal GST invoice. Invoice can be downloaded in the "My Orders" page.
How do I contact the seller?
On the product page, you can find the seller's information on the right side. Click the "Online Customer Service" button to chat with our customer service staff.
What if I receive fewer or incorrect items?
If you purchase multiple items in the same order, they may be sent in more than one package and may not be delivered simultaneously. We recommend that you wait patiently for 1-2 days. If you still haven't received the items, you can directly contact our online customer service for self-operated products or consult the third-party seller through the online customer service.
How long does it take for returns, exchanges, or repairs?
In general, if quality issues arise within 7 days of receipt, you can apply for a return or exchange. Warranties are RTB Warranty, meaning customers must return the faulty product to our workshop; we do not currently offer on-site warranty services. We will cover the shipping costs for eligible warranty returns or exchanges. If the product does not have after-sales issues or does not meet after-sales conditions, the customer will bear any inspection fees. If a technician is required to pick up the item and return it after completing after-sales service or repairs, we will charge a pick-up and delivery fee (Melbourne City and southeast suburbs: $30, north suburbs: $40).
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