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The 100% high-quality double cocoon silk quilt has been urged for a long time, but because the moisture content of the silk quilt is too high, I dare not order it lightly. This time it is absolutely good, good, and rest assured. Real silk quilts are very expensive. In addition to genuine silk raw materials, labor costs are also a large part. Silkworms need to be fed for more than 30 days from hatching to making cocoons and becoming chrysalis, and then go through processes such as cocoon cooking, drying, wire drawing, inner casing, positioning, and outer casing. The whole process requires 3-4 people to complete manually. We have arranged supervisors to supervise the whole process to ensure that the filler is pure silk, long silk, white and clean without any blemishes. It is a high-quality double palace cocoon in silk, covered with light and breathable, Hermès in the quilt. Each quilt has a detection zipper opening to see the silk stuffing inside. The shopkeeper promises: every silk quilt is high-quality top-grade, free from adulterants, mixed with kapok, tussah silk, etc., shoddy.
The boiled silk is white, shiny, less blemish, and the length of the single filament can be stretched to very long, it is the real double cocoon silk
All product packaging prioritizes the safety of the goods. If any damage occurs during transportation, it will be the responsibility of the store or third-party sellers.
All products come with a warranty service specified by the manufacturer in Australia (some products have international warranties; the specifics are determined by the manufacturer).
Can I modify my order?
You can make modifications before the order is shipped. Open the "Order Details" page and click on the "Modify Order" button in the top right corner. If there is no "Modify Order" button, the order cannot be modified.
How long does it take for out-of-stock items to be available?
You can find out the availability time of a product through the following methods: If the product page displays "out of stock," the specific arrival time of the product cannot be determined. You can use the "Arrival Notification" feature on the product page to receive a reminder when the item is in stock. You can also contact our online customer service to confirm the arrival time.
How do I cancel an order?
If the order is in an unshipped status, go to the "My Orders" page, find the order you want to cancel, and click the "Cancel Order" button.
Can I get an invoice?
All products sold on this website are genuine and come with a formal GST invoice. Invoice can be downloaded in the "My Orders" page.
How do I contact the seller?
On the product page, you can find the seller's information on the right side. Click the "Online Customer Service" button to chat with our customer service staff.
What if I receive fewer or incorrect items?
If you purchase multiple items in the same order, they may be sent in more than one package and may not be delivered simultaneously. We recommend that you wait patiently for 1-2 days. If you still haven't received the items, you can directly contact our online customer service for self-operated products or consult the third-party seller through the online customer service.
How long does it take for returns, exchanges, or repairs?
In general, if quality issues arise within 7 days of receipt, you can apply for a return or exchange. Warranties are RTB Warranty, meaning customers must return the faulty product to our workshop; we do not currently offer on-site warranty services. We will cover the shipping costs for eligible warranty returns or exchanges. If the product does not have after-sales issues or does not meet after-sales conditions, the customer will bear any inspection fees. If a technician is required to pick up the item and return it after completing after-sales service or repairs, we will charge a pick-up and delivery fee (Melbourne City and southeast suburbs: $30, north suburbs: $40).
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